The Blog dedicated to Talking Avatars, Virtual Assistants, Live Chat, User Interactions and much more...

An Intelligent Virtual Assistant for Small Companies: A Dream or Reality?

PME Chatbots

Used before by only large companies, Intelligent Virtual Assistants (IVA) take advantage of the latest technological advances and have now become accessible to small organizations. Easy to set up and inexpensive to maintain, they are an ideal solution for companies looking for a digital transformation! A Fast, Growing Market According to a recent study by […]

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Living Actor™ designs the future of Virtual Assistants!

Digital Assistants-Future

Machine learning, speech recognition and emotions in human- machine interactions are the most promising technologies related to artificial intelligence, especially for virtual assistants of tomorrow. Living Actor™ is involved in several research projects and collaborative development around these topics to maintain high-end technology and keep a competitive advantage. In the Top 10 strategic technology trends […]

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Living Actor accelerates its deployment in UK!

Living Actor au Royaume Uni

Living Actor™ is developing its presence on the UK market with its partner ICConsult Ltd and both companies will be present at the Customer Contact Expo in London on September 28th and 29th to demonstrate the latest innovations in the fields of Chatbots and Intelligent Virtual Assistants. Ian Cox, CEO and Founder of ICConsult says: […]

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Generation Y: Chatbots for Millennials?

Gen Y

Hyperconnected and over-informed, members of Generation Y have specific needs related to their use of new technologies. Self-service solutions such as Virtual Agents can meet their expectations and build loyalty. Generation Y is at the center of marketing discussions. Also known as “Millennials” or “Digital natives”, their members were born between 1980 and early 2000. […]

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Chatbots, IVAs: What they bring to the “employee experience”

Live Operators-Virtual Agent

The increasing use of chatbots is an indication of the beginning of a digital revolution in customer relations. Living Actor™ supports companies in this big change by allowing them to improve the user experience of their employees! Chatbots penetrate the digital transformation of customer service The world of intelligent virtual assistants (IVA) has been in […]

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Emotional Connections in Online Customer Interaction

Avatars laughing

Forming emotional connections with customers and employees is an important part of building and maintaining customer and employee loyalty. This loyalty is a key factor in lowering pricing pressure and providing a significant competitive advantage. For organizations who are actively engaged in efforts to improve their Customer Experience, one of the challenges is how to […]

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Living Actor™ Virtual Assistant Nora is at the heart of the 2016 UEFA European Championship

Euro2016

The 2016 UEFA European Championship is taking place in 10 cities across France including Bordeaux. Keolis Bordeaux, the TBC (train and Bus public transport network that serves all 28 municipalities in the Bordeaux Urban Community, is poised to support the influx of visitors with Nora, their virtual assistant. Nora answers visitors’ questions at InfoTBC.com. From timetables and […]

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Win-Win Partnership Between a SME and Large Company: Natixis Interépargne Case Study

Natixis Virtual Agent

A 7-year collaboration between Natixis Interépargne and the Living Actor ™ team earned them a 2016 CRM Award for Best Virtual Assistant. Natixis Interépargne, with nearly 56,000 corporate customers and 3 million accounts, is a pioneer of employee savings plans and a major player in France. The Need The 2008 financial crisis created a climate […]

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An Intelligent Virtual Agent to Support Employees: Millennium BCP Case Study

Chatbot

Millennium BCP use of Living Actor ™ dramatically improves the quality of service while reducing support calls by 30%: Millennium BCP is the largest private financial institution in Portugal. With over 660 branches throughout the country, the bank employs more than 7,400 people. The Need Millennium BCP’s employees directed more than 20,000 calls per month […]

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