The Blog dedicated to Talking Avatars, Virtual Assistants, Live Chat, User Interactions and much more...

CloE, the Caisse d’Épargne Group’s Virtual Banking Assistant

CloE, Virtual Assistant

When a major French banking group like BPCE calls on Living Actor™ technology to automate user support, the results are spectacular, with qualitative optimization of customer service calls and impressed colleagues! Let’s get a little better acquainted with CloE, the Virtual Banking Assistant for the Caisse d’Épargne Group, Crédit Foncier and BCP. A dual problem […]

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Chatbots and Artificial Intelligence: The Automation of Self-Care

Natixis-Chatbot

Tools for enabling increased client autonomy have been undergoing a continuous process of enhancement and automation. Each day, we’re seeing an increasing number of innovations, thanks to advances in artificial intelligence designed for use in customer relations. What are the perceived benefits for the client? Up to what point should customer relations be entrusted to […]

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Chatbot at the heart of the Stratégie Clients Trade Show

strategie-client-small

From April 18th – 20th the Stratégie Clients Trade Show will be held in Paris. It is a trade show dedicated to an increasing number of varied and sophisticated solutions which forge the bonds between businesses and their clients. One of the major themes at the trade show will be synchronous customer relations. These relations […]

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Chatbots are becoming more receptive to human emotion!

Chatbot Emotion

The race to develop the best chatbot technology It is no understatement to say that chatbots are generating a lot of interest from companies. All the big names in the IT industry (e.g. Google, Microsoft, Slack, IBM, Facebook, etc.) are following the trend and looking for new conversational interfaces. Bots and artificial intelligence are broadening […]

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The HR chatbot, a tool bound to evolve

Rebecca_Living Actor

The digital transformation has a growing impact on businesses. Human resources are at the heart of this transformation. The need to support and integrate digitalization is an important challenge for any company’s HR department. The HR Chatbot is a digital embodiment of the evolution of collaborative modes and communications in companies. Chatbots are computer programs […]

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Happy New Year 2017!

Happy New Year

Dear users and followers of Living Actor™! Following the growing trend in 2016 of chatbots in the customer relations and support market, 2017 will be the year of accelerating automation of services and robotics. With assistance available 24/7, automated processing of routine tasks, intelligent multi-service concierge support, and much more, Living Actor™ is proud to […]

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Self-care and Chatbot Solutions Revolutionize E-commerce Customer Service!

Chatbot

Web self-service (dynamic FAQs, chatbots, etc.) enables e-commerce web sites to meet consumers’ expectations and increase conversion rates E-commerce is a rapidly growing market (+ 15% turnover in the 2nd half of 2016 according to e-commerce experts at FEVAD). Blue-chip companies are struggling to enrich their web sites beyond static FAQs. Web self-service is in […]

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An Intelligent Virtual Assistant for Small Companies: A Dream or Reality?

PME Chatbots

Used before by only large companies, Intelligent Virtual Assistants (IVA) take advantage of the latest technological advances and have now become accessible to small organizations. Easy to set up and inexpensive to maintain, they are an ideal solution for companies looking for a digital transformation! A Fast, Growing Market According to a recent study by […]

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Living Actor™ designs the future of Virtual Assistants!

Digital Assistants-Future

Machine learning, speech recognition and emotions in human- machine interactions are the most promising technologies related to artificial intelligence, especially for virtual assistants of tomorrow. Living Actor™ is involved in several research projects and collaborative development around these topics to maintain high-end technology and keep a competitive advantage. In the Top 10 strategic technology trends […]

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Living Actor accelerates its deployment in UK!

Living Actor au Royaume Uni

Living Actor™ is developing its presence on the UK market with its partner ICConsult Ltd and both companies will be present at the Customer Contact Expo in London on September 28th and 29th to demonstrate the latest innovations in the fields of Chatbots and Intelligent Virtual Assistants. Ian Cox, CEO and Founder of ICConsult says: […]

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