Energie de Strasbourg has chosen Living Actor for its Dynamic FAQ with the Intelligent Virtual Agent Elsa.
Elsa is the face of the online Customer Service and she is available 24/7. She understands all current customers’s requests and answers in realtime: payment, contract, consuption… Come and talk with her!
Elsa embeds the latest generation of Responsive Web Living Actor interfaces that propose many innovations:
– a full compatibility with all devices, with an optimized user experience for all visitors
– a unique visibility for the client on his dialog history and interactions
– the notifications features, making it possible for ES to engage the visitors with proactive scenarios
– a customized interface to offer an ES branded experience
Elsa has started her mission in February 2016. She learns every day from her hundreds of conversations.
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