Virtual Assistants are quickly becoming the first contact and support channel for web sites, help desks, and online support centers.
Why? They can handle thousands of simultaneous dialogues, they guarantee 24/7 service, their cost per contact is 10 times lower than traditional contact channels, and they increasingly offer more personalized interactions. And yet there may be times when you will want your virtual assistant to work collaboratively with a live agent team. That’s why now Living Actor™ has launched Living Actor™ Live Chat—not only to guarantee 100% satisfaction online, but also to enable your live agent team to offload services to the Virtual Assistant.
In addition to the usual features of a live chat system, Living Actor™ Live Chat comes with cutting edge innovations for both end-users and live agent teams
For the end-user
Your users dialogue with Living Actor™ Virtual Assistants and your live agents in a responsive design window offering many tools including dialogue history, email, and feedback.. They can also retrieve relevant previous interactions with the Virtual Assistant.
At any time, your users can call the Living Actor™ Virtual Assistant to help with step-by-step tutorials and, if needed, live agents may suggest additional and personalized support to ensure 100% satisfaction.
The Living Actor™ Virtual Assistant combined with Living Actor™ Live Chat is a premium service available 24/7 for all Living Actor™ users.
For the Contact Center manager and live agents
Living Actor™ Live Chat offers a rich toolbox to assist your live agents with their contact center responsibilities including colors alerts and notification codes, timers, ready-to-use common answers, file transfer, and user data and history.
To more quickly and efficiently serve your users, live agents also have access to your Virtual Assistant. Your live agents immediately connect with end-users so they can help improve the Virtual Assistant’s daily interactions.
Supervisors have real-time access to all live conversations, including interactions between your users and your Virtual Assistant. At any moment, they can transfer the conversation, advise a live agent or “push” live support proposals to your users.
With Living Actor™ Live Chat the contact center becomes a real support management center analyzing your user’s journey in real-time–ready to engage users at the right time.
Would you like to try Living Actor™ Live Chat?
Visit LivingActor.com to ask for a demo!
This post is also available in: FRENCH